EMERGENCY COMMUNICATIONS OFFICER TRAINEE (911 DISPATCHER)

County of Elmore•Mountain Home, ID

1d•$0 - $22•Onsite

About The Position

Serves as a centralized communications agent answering 911 and other emergency calls and arranging service from Police, Fire, EMS, and other emergency response personnel. Receives emergency calls and relays information and instructions to county-wide police, fire, medical, and other emergency personnel, and transmits messages and information between law enforcement and other local agencies. The work is performed under the direct supervision of the Emergency Communications Officer (ECO) Supervisor or designated Lead ECO, with considerable leeway to exercise independent judgment and initiative. Duties are performed in a central Communications/911 Dispatch Center and require constant attention to several communications sources at once. The position is full time, working at least 40 hours per week. Hours and schedules vary; the employee may be required to work nights, weekends, and holidays, and overtime may be an option. Applicants must submit all required Sheriff's Office Application Information/Signature Pages, notarized, to the Elmore County Sheriff's Office or Elmore County Human Resources Office for their application to be considered.

Requirements

High school graduation or GED.
Some related experience in emergency communications operations, or an equivalent combination of experience and training providing the necessary knowledge, skills, and abilities.
Ability to pass a background check, polygraph, psychological evaluation, and drug testing.
Possess and maintain a valid driver’s license.
Successfully complete Idaho POST Emergency Communications Officer certification before completing 18 months of employment.
Knowledge of computer information retrieval for communication operations, NCIC, and computer information entry procedures.
Knowledge of Police, Fire, and Emergency Medical Service activities, purposes, and procedures.
Ability to advise and direct emergency personnel and disseminate crucial information clearly, concisely, and understandably.
Ability to solicit needed information from people involved in emergency situations.
Ability to handle multiple tasks in a fast-paced environment and prioritize according to emergency needs.
Ability to perform computer entry quickly, efficiently, and accurately.
Ability to learn geographic information quickly and communicate it to personnel and the public.
Ability to communicate orally and in writing using technical and non-technical language.
Ability to understand and follow oral and written policies, procedures, and instructions.
Ability to operate or quickly learn to operate a personal computer with standard or customized software applications.
Ability to perform varied duties accurately and quickly under time-sensitive pressure.
Sufficient speech and hearing clarity or other communication capabilities to communicate effectively during emergencies under time constraints, with or without reasonable accommodation.
Sufficient color vision or other observational ability to operate and monitor computerized communications systems, with or without reasonable accommodation.
Sufficient manual dexterity to operate a keyboard, multiple phone lines, and other communications equipment, with or without reasonable accommodation.
Sufficient mobility and physical reflexes to operate in a communications center environment, with or without reasonable accommodation.

Nice To Haves

Additional training in safety communications operations is preferred.

Responsibilities

Answer 911 and other emergency calls and dispatch personnel using emergency and non-emergency telephone lines.
Enter information and other law-enforcement-related material into computer systems.
Gather crucial information from people involved in emergency situations and relay it correctly without delay.
Operate the National Crime Information Computer and Computer Assisted Dispatch console, monitor the mapping system, and receive information from callers.
Determine which agency should respond, relay relevant information, and correspond with callers through the emergency system.
Relay alarm locations as soon as they are received.
Request and transmit information from other departments and outside agencies as needed.
Contact related safety personnel, including state and federal personnel, during emergencies.
Run computer checks on driver’s licenses, license plates, firearms, wanted persons, and other records as required.
Keep the immediate supervisor or designated authority informed about work progress, problems, and suggestions for improvement.
Respond to calls courteously and promptly.
Communicate and coordinate with other departments to support effective and efficient operations.
Search with partial data to identify people and vehicle registrations and expedite emergency services.
Provide information and demonstrations to new employees performing similar work.
Attend meetings, conferences, workshops, and training; review publications and audio-visual materials to stay current in assigned work areas.
During exigent circumstances, assist the ECO on duty until additional resources arrive to relieve the Call Taker and assist the primary ECO.
Perform other related duties as assigned.