911- Public Safety Dispatcher Trainee

City of Hampton • Hampton, VA

3d

About The Position

The City of Hampton is hiring entry-level Public Safety Dispatcher Trainees to help protect and serve the community. Trainees receive hands-on instruction in answering emergency and non-emergency 911 calls, dispatching appropriate emergency responders, and developing the skills required for public safety telecommunications. The role requires effective communication with internal and external customers, sound judgment, and the ability to work effectively with diverse groups. Employees may be designated essential personnel during City emergencies and may work long hours or unusual schedules.

Requirements

• Completion of a standard high school course of study or GED.
• Ability to pass a standard critical testing procedure.
• Successful completion of the City of Hampton Public Safety Telecommunications Trainee program, including Call Taker, Fire, and Police Telecommunications.
• Successful completion of a Police Department background investigation, including a polygraph examination, and pre-employment controlled-substances screening.
• Valid motor vehicle operator’s license and a satisfactory driving record under City of Hampton criteria, maintained throughout employment.
• Ability to obtain EMD/CPR certification within the specified period under internal guidelines.
• Ability to obtain VCIN certification within six months of employment.
• Effective communication with internal and external customers, both orally and in writing.
• Extensive knowledge of and proficiency in using personal computers.
• Thorough knowledge of the city’s geography.
• Ability to work in situations of extreme stress, including emergency and life-threatening situations.
• Ability to maintain credible testimony; a sustained finding of untruthfulness following an internal investigation may result in immediate termination.

Responsibilities

• Answer emergency and non-emergency 911 calls.
• Dispatch appropriate emergency responders.
• Complete the City of Hampton Public Safety Telecommunications Trainee program, including Call Taker, Fire, and Police Telecommunications training.
• Communicate effectively with internal and external customers and provide clear, concise feedback.
• Speak clearly and distinctly over the radio.
• Develop and maintain harmonious working relationships and work effectively with diverse groups.
• Exercise sound judgment and make appropriate decisions.
• Maintain the ability to provide credible testimony in court, to the magistrate, and in other situations where credibility is important.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED