Public Safety Dispatcher

Moody Publishers•Chicago, IL

3d•$20 - $22•Onsite

About The Position

The Public Safety Dispatcher serves as the primary point of contact for the Moody Public Safety Department, managing emergency and non-emergency communications, coordinating incident responses, monitoring campus safety systems, and supporting emergency operations across Moody Bible Institute’s Chicago campus and broader community. The role calls for strong communication, sound judgment, attention to detail, and the ability to stay calm while handling multiple time-sensitive priorities. The position is based at Moody Bible Institute’s downtown Chicago campus and operates primarily in a professional dispatch and office environment. It uses computers, telephones, radio communications equipment, video surveillance systems, access control technology, and other security-related tools. Shift work includes evenings, weekends, holidays, and other scheduled hours as needed to support continuous campus safety operations. Candidates must align with Moody Bible Institute’s mission, doctrinal beliefs, and Christian values, affirm its Statement of Faith, and adhere to its Community Standards. The position offers the opportunity to contribute to a mission-driven Christian organization and help protect a community dedicated to learning, service, and growth.

Requirements

Strong communication and interpersonal skills, including the ability to remain calm under pressure.
Ability to accurately document incidents and prepare written reports.
Ability to exercise sound judgment and make decisions in urgent situations.
Ability to stand and walk for extended periods, indoors and outdoors as needed.
Fluent English verbal and written communication skills.
Legal authorization to work in the United States without employer sponsorship.
Alignment with Moody Bible Institute’s mission, doctrinal beliefs, and Christian values; employees must affirm Moody’s Statement of Faith and adhere to its Community Standards.

Nice To Haves

Experience in dispatching, public safety, security operations, emergency communications, or a related field.
Experience working in a fast-paced environment with high-volume or high-stress situations.
Familiarity with emergency notification systems.
Familiarity with Computer Aided Dispatch (CAD) systems.
Familiarity with Security Desk software.
Familiarity with Simplex fire alarm systems.
Familiarity with Microsoft SharePoint applications.
Strong technology skills and experience using multiple computer systems simultaneously.

Responsibilities

Answer and prioritize emergency and non-emergency phone calls and radio communications.
Dispatch Public Safety officers and coordinate responses to calls for service.
Gather, document, and communicate critical incident information accurately and efficiently.
Enter and maintain incident records in the Computer Aided Dispatch (CAD) system.
Monitor campus activity through CCTV systems and assist investigations through video review.
Monitor and respond to fire alarms, door alarms, panic alarms, and other security systems.
Send emergency notifications and alerts to students, faculty, and staff.
Communicate with Public Safety officers, local 911 operators, and emergency responders.
Connect campus departments with appropriate resources during and after business hours.
Manage multiple incidents simultaneously while maintaining accuracy and professionalism.
Process Motor Vehicle Record (MVR) checks for students and employees.
Support departmental initiatives and projects, and perform other duties as assigned.