Public Safety Dispatcher

Professional Career•Chicago, IL

3d•Onsite

About The Position

Moody Bible Institute is seeking a Public Safety Dispatcher to serve as the primary point of contact for its Public Safety Department. The dispatcher manages emergency and non-emergency communications, coordinates responses to incidents, monitors campus safety systems, and supports emergency operations across the Chicago campus and broader Moody community. The role requires strong communication, sound judgment, attention to detail, and the ability to remain calm while handling multiple time-sensitive priorities. The position is based at Moody Bible Institute’s downtown Chicago campus and operates primarily in a professional dispatch and office environment. It requires shift work, including evenings, weekends, holidays, and other scheduled hours as needed to support continuous campus safety operations. Candidates must demonstrate alignment with Moody Bible Institute’s mission, doctrinal beliefs, and Christian values; employees are required to affirm Moody’s Statement of Faith and adhere to Community Standards.

Requirements

Strong communication and interpersonal skills, including the ability to remain calm under pressure.
Ability to accurately document incidents and prepare written reports.
Ability to exercise sound judgment and make decisions in urgent situations.
Ability to stand and walk for extended periods, indoors and outdoors as needed.
Fluent English verbal and written communication skills.
Legal authorization to work in the United States without employer sponsorship.
Candidates must demonstrate alignment with Moody Bible Institute’s mission, doctrinal beliefs, and Christian values.
Employees are required to affirm Moody’s Statement of Faith and adhere to Community Standards.

Nice To Haves

Experience in dispatching, public safety, security operations, emergency communications, or a related field.
Experience in a fast-paced environment with high-volume or high-stress situations.
Familiarity with emergency notification systems.
Familiarity with Computer Aided Dispatch (CAD) systems.
Familiarity with Security Desk software.
Familiarity with Simplex fire alarm systems.
Familiarity with Microsoft SharePoint applications.
Strong technology skills and experience using multiple computer systems simultaneously.

Responsibilities

Answer and prioritize emergency and non-emergency phone calls and radio communications.
Dispatch Public Safety officers and coordinate responses to calls for service.
Gather, document, and communicate critical incident information accurately and efficiently.
Enter and maintain incident records in the Computer Aided Dispatch (CAD) system.
Monitor campus activity through CCTV systems and assist investigations through video review.
Monitor and respond to fire alarms, door alarms, panic alarms, and other security systems.
Send emergency notifications and alerts to students, faculty, and staff.
Communicate with Public Safety officers, local 911 operators, and emergency responders.
Connect campus departments with appropriate resources during and after business hours.
Manage multiple incidents simultaneously while maintaining accuracy and professionalism.
Process Motor Vehicle Record (MVR) checks for students and employees.
Support departmental initiatives and projects, and perform other duties as assigned.