911 Dispatcher

Door County Wisconsin•Sturgeon Bay, WI

20h•Onsite

About The Position

This position supports Door County’s emergency response infrastructure by operating critical communications equipment to dispatch police, fire, and emergency medical services. The role requires exceptional focus, decision-making under pressure, and technical proficiency to ensure prompt and accurate public safety responses. Work is performed in a 24/7/365 communications center, including nights, weekends, and holidays. The dispatcher receives and routes emergency and non-emergency calls, dispatches appropriate personnel, communicates with callers and responders, monitors active incidents, uses mapping tools, maintains TIME System records, and supports interagency coordination. The position requires participation in training and meetings, maintenance of accurate and confidential logs, and may require work during a proclaimed state of emergency.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Ability to type at least 31 words per minute, verified by a standard keyboarding test.
Ability to obtain CPR certification within six months of hire.
Must obtain Basic and Advanced TIME System certifications within one year of hire and maintain active status.
Successful completion of the 911 dispatch field training and evaluation program within six months of hire.
Ability to communicate clearly and calmly with callers and first responders under stressful, time-sensitive conditions.
Ability to manage multiple calls, data systems, and radio communications simultaneously with high accuracy.
Ability to rapidly analyze incoming information and determine appropriate dispatch actions, with or without direct supervision.
Technical proficiency operating dispatch consoles, radios, computer-aided dispatch, and proprietary software.
Ability to maintain composure and sound decision-making in high-stress emergency situations.
Ability to accurately record data and maintain consistency across systems.
Ability to read and interpret information on computer screens and dispatch equipment, and perceive and respond to audible signals and spoken information.
Ability to perform prolonged seated work and keyboard entry, and to stand, bend, and walk within the work area.
Ability to occasionally lift items weighing up to 20 pounds, with or without reasonable accommodation.

Nice To Haves

Previous experience in emergency dispatch or public safety communications.
Additional certifications in public safety telecommunications.
Emergency Medical Dispatch (EMD) certification.

Responsibilities

Receive and route emergency and non-emergency calls using telephone and computer-aided dispatch systems, prioritizing them according to urgency and circumstances.
Dispatch law enforcement, fire, and emergency medical personnel using radio systems in compliance with FCC regulations.
Communicate professionally with distressed callers, gather essential information, offer reassurance, and provide pre-arrival instructions when applicable.
Monitor active incidents, relay critical updates, track unit status, and document information accurately in real time.
Use geographic knowledge and mapping tools to verify locations and direct responders efficiently.
Enter and maintain information in the TIME System, including warrants, restraining orders, missing persons, and stolen property, in compliance with state and federal protocols.
Maintain and interpret teletype communications and administrative messages to support interagency coordination, including with the National Weather Service.
Attend mandatory training sessions and meetings to maintain certifications and stay current on protocols and system updates.
Maintain accurate, confidential, and complete records and logs according to departmental procedures.
Complete the 911 dispatch field training and evaluation program within six months of hire.
Obtain CPR certification within six months of hire and Basic and Advanced TIME System certifications within one year of hire, and maintain active TIME System certification status.
Work during a proclaimed state of emergency when required, consistent with applicable Wisconsin statutes and County emergency management plans and programs.