Security Dispatcher Jobs

About The Position

Requirements

• Comfortable communicating with people by phone, messaging, and in person.
• Calm, professional, and confident when handling unexpected situations.
• Computer savvy and comfortable learning scheduling, communication, and other software systems.
• Organized and able to keep track of multiple tasks.
• A good problem-solver who can remain composed when issues arise.
• Dependable and comfortable working independently.
• Able to communicate clearly and professionally with clients and employees.
• Willing to ask questions when something is unclear and able to make sound decisions within the role.
• Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

• Security or dispatch experience is helpful, but the employer is willing to train the right person.

Responsibilities

• Monitor sites and scheduled guard coverage to help ensure operations are running as expected.
• Fill emergency and last-minute staffing needs when a guard calls off.
• Provide light scheduling support and assist with coverage adjustments.
• Answer incoming calls and help clients, guards, and others with general questions.
• Serve as a point of contact for guards who need assistance during their shifts.
• Help guards with uniform and equipment needs.
• Assist with carpooling and transportation-related needs when possible.
• Communicate schedule changes and important information to appropriate team members.
• Identify problems early and determine when an issue should be escalated.
• Document important calls, changes, incidents, and follow-up items.
• Support the Scheduling and Operations Teams with other tasks as needed.

Benefits

• Opportunity for advancement
• Paid time off
• Training and development
• Competitive salary