Security Dispatcher

Children's Healthcare of Atlanta•Atlanta, GA

About The Position

As a Security Dispatcher at Children’s Healthcare of Atlanta, you will help ensure the safety, security, and welfare of the hospital community. Following established guidelines, procedures, and protocols, you will provide administrative and dispatching support to protect personnel, visitors, patients, and property. The role supports safe patient care and a secure environment.

Requirements

At least 1 year of experience in security, law enforcement, military, or public relations.
High school diploma or equivalent.
Exceptional verbal and written communication skills and the ability to follow detailed instructions.
Strong organizational skills and attention to detail.
Ability to remain calm and effective under pressure and solve problems.
Proficiency with personal computers and dispatching software.
Ability to work independently and make sound judgments in emergency situations.
Commitment to confidentiality and ethical handling of sensitive information.

Nice To Haves

Some college.
Relevant professional certification in emergency dispatching or communications.
Healthcare or emergency services experience.

Responsibilities

Serve as the primary point for emergency communications, handle high-priority calls, and dispatch security personnel promptly and efficiently.
Monitor and respond to alarms, including fire, boiler, panic, and code alarms, and initiate appropriate emergency protocols.
Monitor CCTV surveillance and identify and report unusual activity.
Use dispatching systems to deploy security officers to critical areas and accurately document activities.
Coordinate with staff and emergency services to manage incidents and support rapid responses.
Maintain logs and records, including daily activities, incident reports, and parking citations.
Make clear, concise overhead announcements during emergencies to guide personnel and visitors.
Assist with current-event monitoring, weather monitoring, and disaster support.
Complete reporting accurately and on time.
Maintain a clean and organized work area.