Overnight Security Dispatcher

SFM Services•Medley, FL

About The Position

SFM Services is hiring a professional, reliable, and detail-oriented Security Dispatcher to help maintain the safety and security of its properties. The dispatcher monitors surveillance cameras and security systems, operates dispatch and security software, and coordinates responses to incidents. This role connects field officers with the public safety office and supports daily operations, including access requests, patrols, and incident response. The position is full-time, pays $18.00 per hour, and is scheduled for overnight hours. The listed duties are examples and may not be all-inclusive; other duties may be assigned as necessary.

Requirements

At least one year of experience as a Security Officer.
Must speak English.
Valid Class D Security Officer License.
Effective oral and written communication skills, including radio communication.
Professional appearance and adherence to grooming standards.
Ability to work flexible hours, weekends, holidays, and overnight if required.
Basic understanding of computer systems.
Ability to operate office equipment such as fax machines, copiers, and mail equipment.
Strong communication, writing, and organizational skills.
Knowledge of word processing and spreadsheet software, including Word, Excel, and Outlook, and ability to learn new software.
Reliability and punctuality.
Interpersonal skills to work effectively with individuals from diverse backgrounds.
Discretion and confidentiality when handling sensitive information.
Must pass pre-employment screening, including a Level-2 Background Check and drug test.
Ability to patrol properties and access areas quickly, stand for long periods, and walk the entire properties.
Ability to work outdoors in all types of weather.
Ability to lift objects up to 30 pounds.
Ability to drive a vehicle.

Nice To Haves

Previous experience in security dispatching, CCTV surveillance, and monitoring security systems.
Spanish language skills.
Experience in an office or clerical role.
Standard high school diploma or satisfactory completion of an approved GED.

Responsibilities

Provide prompt, composed customer service by answering inquiries over the phone or directing callers to the appropriate department.
Type, prepare, and edit documents.
Use Omnigo dispatch software to log radio calls and activities, including breaks, access requests, patrols, events, and emergencies.
Proofread reports, make corrections, and send reports to clients.
Use computers and software for dispatch operations.
Monitor CCTV systems.
Operate fire alarm panels, acknowledge alarms, and reset the system as necessary.
Use the C-Cure security management system to monitor, resolve, and verify the status of campus alarms.
Learn and use site communication signal codes to communicate with officers by radio.
Coordinate with officers and supervisory staff to address emergencies and events on campus.
Cover the PBX Operator position when that employee is unavailable, including during breaks or absences.
Support the coordination of field officers, access requests, and patrol schedules.