Dispatcher - Overnight Shift

Allied Universal • Albuquerque, NM

4d

About The Position

International Protective Service, Inc., an Allied Universal company, is hiring an Overnight Dispatcher. The Dispatcher acknowledges and dispatches alarms using situation management software, takes incident reports by telephone, conducts preliminary investigations, handles corporation-wide access-control issues, maintains compliance at regulated locations, and reports violations to management immediately. The role requires multitasking and computer data entry while speaking with callers. The Dispatcher must know site-specific policies and procedures, implement emergency response activities as appropriate, provide superior customer service, and support monitoring and operation of access-control systems.

Requirements

• High school diploma or equivalent.
• Prior security experience, preferably as a dispatcher in law enforcement, a 911 call center, an alarm response center, or a similar environment.
• Ability to dispatch and communicate clearly and concisely by radio, in person, and in communication logs.
• Basic understanding of 10 codes and radio etiquette.
• Exceptional customer service and communication skills.
• Intermediate computer skills to operate innovative wireless technology at client-specific sites.
• Ability to handle crisis situations efficiently.
• Effective written, oral, and interpersonal communication skills, including the ability to interact with all levels of personnel and the general public.
• Ability to operate radio or telephone equipment and/or console monitors.
• Problem-solving skills, including the ability to assess and evaluate situations and identify critical issues quickly and accurately.
• Active listening skills and ability to mediate conflict with tact and diplomacy.
• Ability to research, investigate, and compile information.
• Attention to detail and ability to write informatively, clearly, and accurately.
• Teamwork skills.
• Licensing may be required before employment, subject to state and/or local laws and regulations.

Nice To Haves

• Military Occupational Specialty related to law enforcement or security, such as Military Police, Elite Military Forces, or combat arms, or a support role in a Combat Zone.
• Graduation from a Certified Public Safety Academy (military or civilian), or verified work experience in law enforcement, adult corrections, or the firefighter field.
• Bachelor’s degree in law enforcement or criminal justice-related studies.
• Eight or more years of service in any military branch.
• Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service.

Responsibilities

• Monitor alarms and respond, including sounding alarms or escalating to police or fire departments when needed.
• Monitor CCTV cameras and dispatch Professional Security Officers to respond to irregularities.
• Coordinate requested after-hours employee escorts to vehicles and ensure Security Professional response for customer assistance.
• Assist customers, employees, and visitors courteously and professionally.
• Answer phones and operate an IP-based telephone system.
• Dispatch by radio, use multichannel communications, and log all calls.
• Route call information to appropriate units for handling as operations support.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.
• Process and evaluate information from available sources and use appropriate communication and dispatch procedures.
• Make emergency notifications as necessary.
• Recommend productivity and cost-reduction improvements to management.
• Take telephone incident reports, conduct preliminary investigations, handle access-control issues, maintain compliance at regulated locations, and report violations to management.
• Perform computer data entry while callers are on the phone and implement site-specific emergency response procedures.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accruing at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED