Dispatcher - 2nd Shift

PFG | Performance Good Group

12d•$22 - $25

About The Position

The Dispatcher coordinates the scheduling and dispatching of delivery operations. The role communicates with truck drivers using computers, phones, or two-way radios; assigns drivers to trucks; and ensures drivers leave and arrive on schedule. The Dispatcher is available to answer drivers’ questions, help them avoid traffic, and keep them informed about inclement weather. The role also communicates professionally with customers, vendors, and coworkers, providing accurate and timely responses. This is a second-shift position, scheduled from 3:00 p.m. to 11:30 p.m.

Requirements

High school diploma, GED, or equivalent experience.
1–2 years of dispatch experience in commercial driving or a related area.

Nice To Haves

High school diploma, GED, or equivalent experience.
1–2 years of dispatch experience involving commercial drivers within the food service industry.

Responsibilities

Track drivers’ progress along their routes using available technology.
Check drivers in and out of terminals and transfer trip records into company files.
Communicate with drivers daily and handle customer requests and complaints.
Calculate mileage for all trucks.
Determine travel and route times to support accurate delivery-cost calculations.
Monitor on-time performance.
Monitor Driver Hours of Service (HOS) compliance and logging.
Communicate proactively about delivery delays or equipment issues.
Report and coordinate equipment repairs and preventative maintenance.
Assist with scheduling and covering paid time off and call-offs.
Perform other related duties as assigned.