Emergency Dispatcher - 2nd Shift
About The Position
Kings III is hiring an Emergency Dispatcher to handle inbound calls from push-button emergency phones located in places such as elevators and pool areas. Dispatchers respond to testing and emergency calls, gather and document information, notify customer contacts, and dispatch elevator companies or appropriate authorities when needed. The role uses multiple software programs for call handling and team communication and requires clear, accurate communication and strong customer service. Dispatcher experience is not necessary; extensive on-the-job training is provided. Kings III provides critical communications services to people in distress. Its Emergency Dispatch Center operates 24/7/365, helping dispatch local emergency services. The company serves commercial and multifamily real estate owners and property managers, and designs, builds, sells, installs, services, and monitors emergency phones. This is a second-shift position, scheduled from 3:45 p.m. to 12:15 a.m., with availability to work weekends and holidays required. The company describes its workplace as safe and supportive and emphasizes its mission and core values of honesty and integrity, service to the customer, doing what is right, pursuing excellence, and encouraging individual initiative and growth.
Requirements
- High school diploma or GED.
- One year of customer service, call center, or dispatcher experience.
- Availability to work weekends, holidays, and second shift (3:45 p.m. to 12:15 a.m.).
- Customer service skills that meet quality standards for services.
- Excellent oral and written communication and interpersonal skills.
- Exceptional active listening skills, including giving full attention, asking questions as appropriate, and not interrupting.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Ability to work independently and as part of a team.
- Typing speed of at least 35 words per minute with an accuracy rate of 95% or better.
- High accuracy and attention to detail.
- Dependable and organized.
Nice To Haves
- Bilingual in English and Spanish.
- Positive, competitive, determined attitude.
- Sense of humor.
Responsibilities
- Respond to testing and emergency calls.
- Answer a high volume of inbound calls from customers and vendors.
- Address inquiries, provide accurate customer details, and document updates about emergency situations.
- Notify the customer call list about emergent and non-emergent situations.
- Dispatch the elevator company or appropriate authorities when necessary.
- Manage multiple software programs for call handling and team communication.
- Communicate updates clearly and concisely.
- Provide world-class customer service.
- Follow and abide by the company's core values.
Benefits
- Medical insurance with one HSA and two PPO plan options.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short- and long-term disability insurance.
- 401(k) with company contribution.
- Employee Assistance Program (EAP).
- Company-paid 24/7 telemedicine access.
- Eight paid holidays plus one floating holiday.
- 15 days of PTO accrued in year one.
- Referral bonus program.
- Team-building activities, company events, attendance at the annual meeting and fun night, and other events.
- Relaxed professional dress code.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
