Emergency Dispatcher - 1st Shift

Kings III Emergency Communications•Coppell, TX

3d•$20 - $21

About The Position

Kings III is hiring an Emergency Dispatcher to answer inbound calls from push-button emergency phones installed in locations such as elevators and pool areas. Dispatchers respond to testing and emergency calls, provide customer information, document updates, notify customer contacts, and dispatch elevator companies or appropriate authorities when necessary. The role involves using multiple software programs to handle calls and communicate with the team, while providing accurate, clear, and professional customer service. No prior dispatcher experience is needed, and extensive on-the-job training is provided. Kings III describes its Emergency Dispatch Center as providing 24/7/365 service to help dispatch local emergency services to people in distress. The position is scheduled for the first shift, 7:45 a.m. to 4:15 p.m., with weekend and holiday availability required.

Requirements

High school diploma or GED.
One year of customer service, call center, or dispatcher experience.
Availability to work weekends, holidays, and first shift (7:45 a.m. to 4:15 p.m.).
Customer service skills that meet quality standards for services.
Excellent oral and written communication and interpersonal skills.
Active listening skills, including giving full attention, asking appropriate questions, and not interrupting.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work independently and as part of a team.
Typing speed of at least 35 words per minute with at least 95% accuracy.
Accuracy and attention to detail.
Dependability and organization.

Nice To Haves

Bilingual in English and Spanish.
A sense of humor.

Responsibilities

Respond to testing and emergency calls.
Answer a high volume of inbound calls from customers and vendors.
Address inquiries, provide accurate customer details, and document updates on emergency situations.
Notify the customer call list of emergent and non-emergent situations.
Dispatch the elevator company or appropriate authorities when necessary.
Manage multiple software programs for call handling and team communication.
Communicate updates clearly and concisely.
Provide world-class customer service.
Follow and abide by Kings III's core values.

Benefits

Medical insurance with one HSA and two PPO plan options.
Dental, vision, life, short-term disability, and long-term disability insurance.
401(k) with company contribution.
Employee Assistance Program (EAP).
Company-paid 24/7 telemedicine access.
Eight paid holidays plus one floating holiday.
15 days of PTO accrued in year one.
Referral bonus program.
Team-building activities, company events, attendance at the annual meeting and fun night, and other events.
Relaxed professional dress code.