Overnight Dispatcher

Propark Mobility • New Haven, CT

7d

About The Position

The Overnight Dispatcher leads and directs shuttles and serves as the central point of control for vehicle communications, trip routing, and emergency response. The role monitors shuttle punctuality and vehicle pull-outs, documents rider no-shows and service disruptions, and ensures accurate assignments of vehicles and operators. The dispatcher uses computer-aided dispatching and routing tools to monitor operator sign-ins and sign-outs, and communicates clear directions to operators and supervisors over the radio using established codes. The dispatcher also coordinates problem resolution among operators, supervisors, and the public; promotes teamwork, effective communication, positive employee morale, and quality customer service; and meets regularly with the Account Manager to review departmental KPIs and goals. Driving in service may be required when needed.

The employee may also perform guest-facing parking duties, including greeting and thanking guests, parking and retrieving vehicles safely and promptly, explaining parking rates and retrieval instructions, inspecting vehicles before taking possession, and resolving issues. The role may involve small cleaning or maintenance tasks and special projects. Work may require being outside and active for much of the day, standing and walking, and sometimes helping guests with items weighing up to 50 pounds. The listed duties are not exhaustive; the full job description is provided at interview.

The position is based in New Haven, Connecticut, with an overnight shift listed as 11 PM–7 AM. Both full-time and part-time schedules are available. The work environment may include prevailing weather conditions, regular exposure to fumes and airborne particles, and noise ranging from minimal to moderate. Physical activities include standing, walking, sitting, using hands and fingers, handling tools or controls, reaching, talking, and hearing; occasional lifting or moving of objects up to 25 pounds is also specified.

Requirements

• At least 18 years old.
• High school degree preferred.
• Valid driver’s license held for at least two years.
• Ability to read, comprehend, and communicate effectively verbally and in writing.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor with coworkers and parking customers.
• Ability to resolve customer concerns professionally and courteously.
• Cash-handling and customer-service experience are asked about in the application questions.
• Ability to meet the stated physical demands, including occasional lifting or moving of objects up to 25 pounds.

Nice To Haves

• High school degree.

Responsibilities

• Lead and direct shuttles according to assigned duties.
• Serve as the central point for day-to-day vehicle communications, trip routing, and emergency situations.
• Monitor shuttle on-time performance and vehicle pull-outs, and document rider no-shows.
• Meet regularly with the Account Manager to discuss departmental KPIs, goals, and objectives and ensure targets are met or exceeded.
• Promote teamwork and effective communication among dispatchers, supervisors, and operators.
• Coordinate problem resolution among operators, supervisors, and the public.
• Communicate clear directions and responses to operators and supervisors over the radio using established radio codes.
• Support positive employee morale and quality customer service.
• Monitor operator sign-ins and sign-outs using computer-aided dispatching and routing tools.
• Drive in service when required.
• Document service disruptions in the dispatch log.
• Ensure accurate assignment of vehicles and operators.
• Greet and thank guests, park and retrieve guest vehicles safely and promptly, and explain parking rates and self-parked vehicle retrieval instructions as needed.
• Inspect vehicles before taking possession and follow company guidelines.
• Resolve guest issues and maintain a professional, friendly company-uniform appearance.
• Perform small cleaning or maintenance tasks and other special projects as requested.

Benefits

• Free parking while working at assigned Propark locations.
• Flexible scheduling.
• Paid holidays.
• Paid wellness time, provided according to city or state mandates.
• Free, confidential employee assistance program available 24/7 to employees and their families, including three free counseling sessions for each employee and each household family member.
• Full-time employees receive paid vacation and an additional day off on their birthday.
• Full-time employees are offered a benefits package including medical coverage, HSA, FSA, dental and vision insurance, six supplemental insurance options, commuter benefits, pet insurance, and a 401(k).
• Seven paid holidays are listed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed