Security Radio Dispatcher FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

About The Position

The Security Radio Dispatcher delegates incoming emergency and non-emergency telephone and radio calls to appropriate security personnel. The role supports guest and team-member safety and service by receiving and relaying incident, medical emergency, crime, escort, and other calls; dispatching personnel; contacting local law enforcement and emergency medical services when needed; and documenting calls in a computerized system. The dispatcher also maintains a log of radios assigned to personnel on shift and monitors, updates, and transmits information from safety robots to security personnel. The position requires compliance with applicable Tribal, Federal, and other laws, gaming regulations, and property policies and procedures. The dispatcher must safeguard confidential information, support required currency-transaction and anti-money-laundering reporting, attend assigned training, and demonstrate the organization’s core values and guest-service standards. Duties may change based on organizational needs, and other duties may be assigned. The work is performed in a normal office setting and on the casino floor. It involves frequent walking and standing in a smoke-filled environment, regular public contact, varying noise levels, and possible exposure to flashing, strobe, fluorescent, or multicolored lighting. Extended hours and irregular shifts, including nights, weekends, and holidays, may be required. The role may involve working under stressful conditions and exposure to risks when addressing difficult guests or irate staff. Travel may be required.

Requirements

High school diploma or GED.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, and staff.
Ability to work under pressure in a fast-paced, stressful environment.
Ability to meet multiple deadlines and multitask.
Strong critical-thinking, analytical, and guest-service skills.
Positive attitude and strong organizational and leadership qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to obtain and retain a KTTT Gaming Commission License, including successfully completing the required background check.
Keep all required documents current and valid.
Authorization to work in the United States.
At least 18 years of age.
Access to reliable transportation for commuting to and from work.
Comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Ability to stand, sit, walk, push, pull, and bend for extended periods; reach with hands and arms; and talk and listen regularly.
Ability to concentrate for prolonged periods and communicate effectively in person or using telecommunications equipment.
Close, distance, and peripheral vision and depth perception.
Hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Ability to frequently lift and/or move up to 30 pounds.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Nice To Haves

Some college, preferably with business and/or law-enforcement courses.
Spanish or other language skills.

Responsibilities

Answer and relay telephone and radio calls to appropriate security personnel.
Relay calls concerning guest and team-member incidents, medical emergencies, crimes, interdepartmental escorts, and other matters.
Dispatch security officers and other team members to specific areas as needed.
Contact local law enforcement and emergency medical services for assistance when needed.
Document radio calls in a computerized system, enter information, make corrections and addenda, and gather additional information.
Maintain a log of radios assigned to department personnel on shift.
Monitor, update, and transmit information provided by safety robots through computer software to appropriate security personnel.
Report complaints about security-related operational procedures to supervisors or other management members as needed.
Comply with applicable laws, gaming regulations, and organizational policies and procedures.
Monitor compliance with Federal currency-transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property anti-money-laundering policies.
Maintain accurate MTL, MIL, CTR, and SAR documentation as needed.
Maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Demonstrate and promote KLECH core values and MAD skills, and comply with established casino guest-service programs.
Perform other duties as assigned.