Security Dispatcher

Hennepin Healthcare•Minneapolis, MN

23h•Onsite

About The Position

Under general supervision, the Security Dispatcher performs routine-difficulty work operating a central alarm station using computers and communications equipment. The position initiates appropriate responses to emergency and non-emergency situations. This is an in-person role in the Security department, with rotating workdays, every other weekend, and day, evening, and overnight shifts of 8 or 12 hours. The position is 1.0 FTE (80 hours per pay period). A $500 sign-on bonus is available to eligible external candidates; current employees, contract or temporary workers, and former employees returning to HHS within one year are ineligible. Bilingual Spanish and driving requirements are noted.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of dispatch or communications experience in a busy, high-stress environment, or an approved equivalent combination of education and experience.
Computer literacy and ability to quickly learn new computer-driven systems.
Ability to manage a high volume of work, multiple simultaneous tasks, and interruptions.
Strong written and verbal communication skills.
Customer-service proficiency and emotional control and tact when dealing with the public.
Bilingual Spanish and driving requirements are noted in the job details.

Nice To Haves

Prior experience in a health care setting.
Prior experience monitoring fire/life-safety systems.
Prior experience using a multi-line phone system and/or helping customers by phone.
Ability to quickly learn new tasks and concepts.

Responsibilities

Receive emergency and non-emergency calls for security service and medical assistance.
Prioritize calls and initiate appropriate action based on incident type and importance.
Contact police, fire, and ambulance services during emergencies and coordinate the appropriate response.
Dispatch security officers or other personnel using a two-way radio or telephone.
Operate and monitor computer-driven life-safety, security alarm, building automation, closed-circuit television, and camera-recording systems.
Operate a door access control system.
Question callers to obtain detailed incident information, record duties, and track activities.
Generate reports, maintain records, and perform data entry.
Operate a multi-line telephone system.
Notify appropriate managers or supervisors of critical conditions on a 24-hour basis.
Perform other duties as assigned, after appropriate training.