Security Assistant - Dispatcher

Veterans Health Administration•Milwaukee, WI

3d•Onsite

About The Position

This position serves as the Security Assistant Dispatcher for Police Service at the Clement J. Zablocki VA Medical Center within the Veterans Health Administration. Its primary purpose is to monitor physical security equipment and systems, dispatch Police Officers to emergencies, respond to customer service concerns in person and by telephone, and monitor CCTV to help detect criminal or suspicious activity on VA property. The role supports physical security, emergency communications, and police operations. It monitors alarms and emergency alerts, manages access permissions and keys, dispatches and coordinates responders, maintains logs and reports, conducts equipment checks, and accesses sensitive law-enforcement databases to support field operations and investigations. The position is not virtual. Work schedules vary and may include rotating or off-tour shifts and regular overtime.

Requirements

U.S. citizenship.
One year of specialized experience equivalent to GS-4 in the Federal service, involving relevant knowledge and skills; or four years of qualifying post-high-school education; or an equivalent combination of education and experience.
Specialized experience must include use of computer and automation systems; data entry; compiling information; preparing and submitting reports; database maintenance and management; maintaining confidentiality of electronic and printed information; and courteous verbal and written communication with internal and external customers.
Detailed documentation of specialized experience must be included in the resume.
Submit transcripts if qualifying based wholly or partly on education; education must be from an appropriately accredited institution and recognized by the U.S. Department of Education.
Complete the application, questionnaire, and required online assessment.
Selective Service registration is required for males born after December 31, 1959.
Complete a background/security investigation and the online onboarding process; provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period.
Work may include off-tour or rotating shifts and regular overtime.
Physical work is typically sedentary, with some walking, standing, bending, and carrying light items; no special physical demands are required.

Responsibilities

Monitor physical security equipment, CCTV, alarms, and emergency paging systems; respond to security and life-safety alerts.
Trace access patterns; program, assign, or remove user permissions; update databases; and remotely open or secure doors during routine and emergency operations.
Determine when to dispatch law enforcement or other personnel to investigate alarms and emergencies, including fire, intrusion, duress, medical, psychiatric, and weather-related events.
Monitor emergency weather alerts and transmit system-wide warnings when appropriate.
Maintain radio and alarm activity records and logs, prepare reports, and conduct emergency callbacks when necessary.
Issue and retrieve government-issued keys and identification cards, and maintain accountability records for Police Officer badges.
Receive and prioritize routine and emergency calls requesting police, fire, medical, or other emergency services; commit police resources appropriately.
Maintain contact with law-enforcement units, track Police Officer status and location, and coordinate communications among agencies as needed.
Monitor and direct security and life-safety communications, radio dispatches, telephone calls, and other emergency communication circuits.
Coordinate emergency communications with federal, state, and local law-enforcement officials and support orderly communications between the dispatch center, agency leadership, and the workforce.
Operate communications equipment, telephones, and computer systems for routine and emergency operations.
Perform dispatch-center equipment checks, troubleshoot systems, conduct inventories, maintain logs, and submit monthly alarm-check reports.
Initiate work orders for malfunctioning circuits and equipment.
Enter, update, and retrieve information in computer systems and sensitive databases, including state and National Crime Information Center (NCIC) systems.
Query criminal histories, arrest warrants, driver records, vehicle registrations, stolen property, firearms, and other law-enforcement information to support field operations and investigations.
Enter or update regional and national records or messages to support recovery of stolen property and missing or endangered persons.
Compile and prepare reports about events occurring in the police control center.
Complete vehicle registration tasks and issue decals and permits.
Perform other related duties as assigned.