Seamstress Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, bend, twist, stoop, kneel, crouch, or crawl; and move throughout the store.
• Ability to talk to and hear customers.
• Ability to see at close and distant ranges and use peripheral vision and depth perception; ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment.
• Prior experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication style to meet their needs and resolving conflicts or escalating concerns when appropriate.
• Use store systems to manage customer flow and help deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, and attentive to customers’ emotional and practical needs, while completing operational checklist tasks.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Explain alteration services and personalization options, and consult with customers about gown fit and customization to support stylists in closing sales.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships that support satisfaction and loyalty.
• Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing meets company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.