Seamstress

Davids Bridal•Greenwood, IN

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s high standards and report to the Store Manager. They exemplify friendly, knowledgeable service and technical expertise, provide superior customer service, and contribute as members of the store team who demonstrate the David’s Bridal brand. The role combines garment alterations, fittings, sewing, steaming, pressing, and spot cleaning with customer service and store operations. Alterations Specialists help customers understand fit and customization options, support stylists in closing sales, maintain garment quality and the alterations room, and help deliver a five-star shopping experience.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Physical ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.
Manual dexterity to use POS terminals, count money, steam garments, use computers, and receive or initiate telephone calls.
Visual ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for long periods.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.
Experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers with friendly enthusiasm by phone, virtual chat, and in person; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared and welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns proactively, escalating issues and partnering with the leadership team when appropriate.
Explain alteration and personalization services and how they can help perfect a dress for an event.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory standards, ensuring merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.