Seamstress

Davids Bridal•Houston, TX

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes serving multiple customers, consulting on gown fit and customization, and performing alterations and garment care to company standards. The position also supports customer flow and service operations, assists stylists with sales, maintains merchandise and alteration quality, processes transactions, and keeps the alterations room clean and organized. The employee must be able to perform the listed physical and manual tasks, including sewing, fittings, garment steaming and pressing, and use of store systems and equipment.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required, preferably in a bridal and/or special-occasion production environment.
Ability to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; move throughout the store; and communicate with customers.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflict.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, completing operational checklist tasks, and addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers at a time and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with leadership when escalation is appropriate.
Explain the role of alterations in perfecting a dress, promote alteration services and personalization options, and consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments and maintain quality-control standards before final delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform duties and tasks assigned by store management.