Seamstress

Davids Bridal•Happy Valley, OR

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role includes advising customers and stylists on gown fit and customization, managing alterations appointments and orders, and ensuring garments are in pristine condition before delivery. Specialists also support customer service, sales, store operations, and the cleanliness and organization of the alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, use computers, handle telephone calls, sew, and perform fittings.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, and to see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly, clear, and adaptable communication; resolve issues and conflicts as appropriate.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting operational checklist and service standards.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with the leadership team when needed.
Explain and promote alteration services and personalization options, and consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and help maintain inventory and first-quality merchandise standards.
Ensure alteration pricing complies with company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.