Seamstress

Davids Bridal•El Paso, TX

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s high standards and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. As members of the store team, they demonstrate the value and qualities of the David’s Bridal brand. The role involves managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; helping customers with gown fit and customization; and supporting sales and a five-star customer experience. The specialist maintains garment quality, alteration pricing, merchandise standards, and an orderly alterations room while carrying out store procedures and other tasks assigned by management.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.
Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, move throughout the store, and communicate with customers.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, adapt to customers, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
Explain the role of alterations in preparing a dress for an event and promote alteration services and personalization options.
Assist stylists with closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.