Seamstress

Davids Bridal•Slidell, LA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team, and represent the David’s Bridal brand. The role includes alterations, fittings, sewing, steaming, pressing, and spot cleaning, while helping customers understand fit, customization, and personalization options.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment is preferred.
Experience with a computerized POS system is a plus.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person, communicating clearly and adapting to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet customer service standards and support customers’ practical and emotional needs.
Serve multiple customers at a time and contribute to the store’s customer service goals.
Address customer concerns and escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization, and assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify they meet quality standards before delivery.
Respond to customer questions with product and service information and build lasting customer relationships.
Process special orders and pickups, manage inventory, and maintain merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.