Seamstress

Davids Bridal•Peoria, IL

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They exemplify friendly, knowledgeable service and technical expertise, provide superior customer service, and contribute as members of the store team who represent the David’s Bridal brand. The role includes sewing, fittings, steaming, pressing, and spot cleaning garments; advising customers on fit and customization; and helping ensure each garment is in pristine condition before delivery. Specialists also support store operations, sales, customer flow, inventory management, and the maintenance of a clean, organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle phone calls, sew, and perform fittings.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store; and talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, adapt to customers, solve problems, and resolve conflict.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns proactively, escalating or partnering with leadership when appropriate.
Explain the role of alterations in perfecting a dress and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify quality and pristine condition before delivery.
Respond promptly to customer questions with product and service information and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well-organized.
Perform other duties and tasks assigned by store management.