Seamstress

Davids Bridal•Columbus, OH

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role supports an exceptional customer experience, including advising customers on gown fit and customization, promoting alterations and personalization services, and assisting stylists with closing sales. The specialist manages alteration appointments and garment services, including sewing, steaming, pressing, and spot cleaning. They inspect finished garments for quality, maintain alteration pricing and merchandise standards, support store operations and transactions, and keep the alterations room clean and organized. They address customer concerns, provide product and service information, and build customer relationships while following company guidelines. The work involves moving throughout the store and alterations room, interacting with customers, using point-of-sale systems, computers, phones, and sewing and garment-care tools, and performing fittings and alterations. The employee must be able to lift or move up to 10 pounds and meet the physical and visual demands described in the posting.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist as required, and to move throughout the store.
Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, handle telephone calls, sew, and perform fittings.
Ability to talk to and hear customers, see at close and distant ranges, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting operational checklist requirements and customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and determine when to escalate issues to the leadership team.
Explain the role of alterations in perfecting a gown, and promote alteration services and personalization options.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery to customers.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and effectively in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.