Seamstress

Davids Bridal•Miamisburg, OH

About The Position

Seamstress Tailor Sewing Specialists complete customer fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand. As members of the store team, they help customers achieve the right fit and customization for their event and contribute to the store’s customer-service goals. The role includes managing fittings and alterations, sewing, steaming, pressing, and spot-cleaning garments; inspecting finished garments for quality; assisting stylists with gown fit and customization; and supporting customers throughout their appointments. Seamstresses also help maintain store standards, inventory processes, accurate transactions, and a clean, organized alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use a computer, electronic devices, phones, and POS terminals, and to read screens for extended periods.
Manual dexterity for sewing, fittings, garment steaming, POS use, money handling, and other assigned tasks.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
Use store systems to manage customer flow and provide a five-star service experience to multiple customers.
Maintain service levels by completing operational checklist tasks and addressing customers’ emotional and practical needs.
Address customer concerns confidently and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to questions with product and service information and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot-cleaning of garments according to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.