Seamstress Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity to use point-of-sale terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
• Ability to talk to and hear customers, and to see at close and distant ranges, including peripheral vision and depth perception.
• Ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special occasion production environment is preferred.
• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly and adapt service to customer needs.
• Manage customer flow using store systems and maintain service standards and operational checklist tasks.
• Provide attentive service to multiple customers and contribute to the store’s Five-Star Customer Service goals.
• Address customer concerns and escalate or partner with store leadership when appropriate.
• Explain and promote alterations and personalization services, and consult with customers about gown fit and customization to assist stylists in closing sales.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
• Respond to customer questions with product and service information and build customer relationships to support satisfaction and loyalty.
• Process special orders and pickups, maintain inventory standards, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.