Seamstress

Davids Bridal•Orange, CT

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role includes advising customers on gown fit and customization, carrying out alterations and garment-care services, and helping deliver a high-quality shopping experience.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience required.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use point-of-sale terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, and to see at close and distant ranges, including peripheral vision and depth perception.
Ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person; communicate clearly and adapt service to customer needs.
Manage customer flow using store systems and maintain service standards and operational checklist tasks.
Provide attentive service to multiple customers and contribute to the store’s Five-Star Customer Service goals.
Address customer concerns and escalate or partner with store leadership when appropriate.
Explain and promote alterations and personalization services, and consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond to customer questions with product and service information and build customer relationships to support satisfaction and loyalty.
Process special orders and pickups, maintain inventory standards, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.