Seamstress

Davids Bridal•Pineville, NC

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. As members of the store team, they represent the brand through friendly, knowledgeable service and technical expertise. They provide an exceptional customer experience while supporting store service and sales goals. The role includes managing fittings and alterations, advising customers and stylists on gown fit and customization, and ensuring garments are carefully inspected and ready for delivery. Alterations Specialists also support store operations, customer transactions, inventory processes, and the cleanliness and organization of the alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform manual tasks such as counting money and steaming garments.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and read or use computers, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers warmly by phone, through virtual chats, and in person; communicate clearly and adapt communication style to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ practical and emotional needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns confidently, escalating issues and partnering with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships that support satisfaction and loyalty.
Process special-order pickups and support inventory management while ensuring merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.