Seamstress

Davids Bridal•Madison Heights, MI

7d•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They are members of the store team who demonstrate the David’s Bridal brand through friendly, knowledgeable service and technical expertise. The role provides alterations, fittings, sewing, steaming, pressing, and spot cleaning while supporting customers and stylists throughout the shopping and customization process. The position also supports store operations and customer experience, including managing customer flow, promoting alterations and personalization options, helping stylists close sales through fit and customization consultations, processing transactions, maintaining merchandise standards, and keeping the alterations room clean and organized.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to perform sewing, fittings, steaming, POS tasks, counting money, computer use, and telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting service levels and operational checklist tasks.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate issues to or partner with the leadership team when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and maintain inventory and first-quality merchandise standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.