Seamstress

Davids Bridal•Little Rock, AR

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and David’s Bridal brand. The role includes assisting customers in person, by phone, and through virtual chats, helping stylists with gown-fit and customization consultations, and promoting alteration and personalization services. Specialists manage fittings, sewing, steaming, pressing, and spot cleaning; inspect finished garments; maintain alteration pricing and quality standards; process special orders and pickups; and keep the alterations room clean and organized. They also support store operations, including customer flow, service recovery, cash-wrap processes, and accurate transactions. The job involves standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling, and moving throughout the store. It requires manual dexterity for sewing, fittings, steaming, POS tasks, and computer and phone use; the ability to lift or move up to 10 pounds; and the ability to see at close and far distances, use peripheral vision and depth perception, and use electronic devices for extended periods.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to lift or move up to 10 pounds.
Manual dexterity to sew and perform fittings to David’s Bridal standards as needed.
Ability to use POS terminals, computers, electronic devices, and phones, including for extended periods.
Ability to perform the physical activities described, including standing, walking, reaching, climbing stairs, bending, twisting, and moving throughout the store.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment is preferred.
Experience with a computerized POS system is a plus.

Responsibilities

Welcome customers warmly and communicate clearly in person, by phone, and through virtual chats.
Use store systems to manage customer flow and deliver the expected customer experience and service levels.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information and build customer relationships.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform duties and tasks assigned by store management.