Seamstress

Davids Bridal•Manchester, CT

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically proficient service and contribute to a superior customer experience as members of the store team and representatives of the David’s Bridal brand. The role includes managing customer flow, addressing customer questions and concerns, supporting stylists with gown-fit and customization consultations, and promoting alteration and personalization services. The specialist performs fittings, sewing, steaming, pressing, and spot cleaning; inspects garments for quality before delivery; processes special orders and pickups; and maintains the alterations room and applicable store standards. The role also supports cash-wrap procedures and accurate transactions. The job involves standing, walking, sitting, reaching, climbing stairs, bending, kneeling, crouching, crawling, and moving throughout the store. It requires manual dexterity for sewing, fittings, garment care, POS use, and other tasks; the ability to lift or move up to 10 pounds; and the ability to see at near and far distances and use a computer, electronic devices, and phones for extended periods.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Manual dexterity for sewing, fittings, garment care, POS use, and related responsibilities.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers warmly in person, by phone, and through virtual chats; communicate clearly and adapt communication style to customer needs.
Use systems to manage customer flow and provide a five-star customer experience.
Meet customer service standards and address customers’ practical and emotional needs.
Provide service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify their condition before final delivery.
Respond to customer questions with product and service information and build customer relationships.
Process special-order pickups and maintain inventory standards for merchandise.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties assigned by store management.