Seamstress

Davids Bridal•Boise, ID

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards. Reporting to the Store Manager, they demonstrate friendly, knowledgeable, and technical expertise while delivering superior customer service. As members of the store team, they represent the David’s Bridal brand and help customers perfect garments for their events. The role involves assisting customers throughout their shopping and alterations experience, advising on fit and customization, performing sewing and garment-care services, and supporting store operations. Alterations Specialists are responsible for maintaining quality standards, customer satisfaction, accurate transactions, and an orderly alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical duties described, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, handle phone calls, sew, and perform fittings.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly, adapt communication style, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at a time and contribute to the store’s customer-service goals.
Address customer concerns confidently and partner with or escalate issues to the leadership team when appropriate.
Explain how alterations can help perfect garments for customers’ events and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and support inventory management while ensuring merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning in accordance with company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.