Seamstress

Davids Bridal•Florence, SC

6d•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and David’s Bridal brand. The role includes serving multiple customers, helping stylists advise customers on gown fit and customization, and ensuring garments are properly altered and in pristine condition before delivery. Specialists also support store operations, sales, customer service, inventory processes, and the upkeep of the alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Ability to stand, walk, and sit for extended periods; move throughout the store; reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist as needed.
Manual dexterity to use POS terminals, count money, steam garments, access computers, make or receive phone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.
Ability to communicate with and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting service to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns, resolve service issues, and escalate matters to the leadership team when appropriate.
Explain alterations and personalization options and how alterations can perfect a gown for an event.
Assist stylists with sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties assigned by store management.