Seamstress

Davids Bridal•Johnson City, TN

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide knowledgeable, friendly service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role includes sewing, fittings, garment care, customer service, and supporting sales and store operations.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew, use POS terminals, count money, steam garments, use computers, and handle telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, and to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
Use store systems to manage customer flow and support a five-star customer experience.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and partner with leadership when escalation is appropriate.
Explain alteration and personalization services and consult with customers on gown fit and customization to support sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery.
Respond to customer questions with product and service information and build customer relationships.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing complies with company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.