Seamstress

Davids Bridal•Chattanooga, TN

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to a superior customer experience as members of the store team representing the David’s Bridal brand. The role includes managing customer interactions and service flow, advising customers about garment fit and customization, and supporting stylists with sales. Specialists perform sewing, fittings, steaming, pressing, and spot cleaning; inspect garments for quality; manage alteration orders and pickups; and maintain the alterations room, merchandise standards, and accurate pricing. They also support transactions and resolve customer concerns in accordance with company guidelines.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, point-of-sale tasks, money handling, garment steaming, computer use, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers and to see at close and distant ranges, including peripheral vision and depth perception.
Ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm, adapting communication to their needs and resolving conflicts where possible.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to confirm they meet quality standards before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special orders and pickups, maintain inventory standards, and ensure merchandise is first quality.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues swiftly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.