Seamstress

Davids Bridal•Lake Grove, NY

6d•Onsite

About The Position

Alterations Specialists complete customer fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role combines garment alterations and fitting work with customer service and store operations. The specialist helps customers understand alteration and personalization options, consults with customers and stylists about gown fit and customization, inspects garments before delivery, and maintains the alterations room and merchandise standards.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones; perform garment steaming and other manual tasks; and receive or initiate telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read or use a computer, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and help deliver a five-star customer experience.
Meet service standards and customers’ emotional and practical needs while assisting multiple customers.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain alteration services and personalization options, and consult with customers and stylists about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions and provide product and service information; build customer relationships and satisfaction.
Process special-order pickups and maintain merchandise inventory and first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.