Seamstress

Davids Bridal•Kennesaw, GA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards. Reporting to the Store Manager, they provide knowledgeable, technically proficient service and contribute to a friendly, customer-focused store team that represents the David’s Bridal brand. The role involves advising customers and stylists on gown fit and customization, promoting alteration and personalization services, and completing sewing, steaming, pressing, and spot cleaning. Specialists also help maintain store standards, customer relationships, inventory processes, accurate transactions, and an orderly alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, handle telephone calls, sew, and perform fittings.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and provide a five-star customer experience while meeting service standards and customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns confidently and partner with or escalate issues to leadership when appropriate.
Explain and promote alteration services and personalization options in partnership with the Alterations team.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and support inventory management while ensuring merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.