Seamstress

Davids Bridal•Louisville, KY

6d•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team and brand, and help deliver a five-star customer experience. The role includes consulting with customers and stylists about gown fit and customization, promoting alteration and personalization services, and managing fittings, sewing, steaming, pressing, and spot cleaning. Specialists also inspect garments for quality before delivery, handle customer concerns, support sales and cash-wrap processes, manage special-order pickups, and maintain a clean, organized alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, use computers, handle telephone calls, sew, and perform fittings.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt service to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting operational checklist and service-level expectations.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and resolve service issues promptly; escalate issues and partner with leadership when appropriate.
Explain and promote alteration services and personalization options, and consult with customers and stylists about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap behaviors and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.