Seamstress

Davids Bridal•Oklahoma City, OK

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and David’s Bridal brand. The role includes consulting with customers and stylists about gown fit and customization, managing fittings and sewing, and ensuring garments are in pristine condition before delivery. Specialists also support customer flow, sales, store standards, inventory processes, cash-wrap transactions, and the organization of the alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, steaming garments, POS use, counting money, computer access, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and move throughout the store.
Ability to talk to and hear customers, see at close and long distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm, adapting communication style to their needs and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience while meeting operational and customer needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options; consult with customers and stylists on gown fit and customization to support sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments for quality and pristine condition before final delivery.
Respond promptly to customer questions with product and service information and build customer relationships and loyalty.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.