Seamstress

Davids Bridal•Athens, GA

6d•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s high standards and report to the Store Manager. They exemplify friendly, knowledgeable service and technical expertise, provide superior customer service, and contribute as members of the store team who demonstrate the David’s Bridal brand. The role involves welcoming and assisting customers across phone, virtual chat, and in-person interactions; managing customer flow and service; explaining and promoting alteration and personalization services; and advising customers and stylists on gown fit and customization. Alterations Specialists perform fittings, sewing, steaming, pressing, and spot cleaning, inspect garments for quality before delivery, and maintain the alterations room. They also support store operations, including inventory processes, cash-wrap transactions, and store standards. The position requires manual dexterity for sewing, fittings, garment care, and use of point-of-sale terminals and other devices. It also involves moving throughout the store and occasional lifting of up to 10 pounds.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to sew and perform fittings to David’s Bridal standards.
Manual dexterity to use point-of-sale terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance and use peripheral vision and depth perception.
Ability to read and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt communication style to customer needs.
Use systems to manage customer flow and deliver a five-star customer experience.
Meet service standards and customers’ emotional and practical needs while assisting multiple customers.
Address customer concerns, resolve service issues according to company guidelines, and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists with closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
Process special-order pickups and help maintain inventory and first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap procedures and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.