Seamstress

Davids Bridal•Mobile, AL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to a positive customer experience while representing the David’s Bridal brand. The role involves advising customers and stylists about gown fit, customization, and alteration services, as well as completing sewing, steaming, pressing, and spot-cleaning work. The specialist also supports store operations, maintains merchandise quality and the alterations room, and helps customers with transactions and service concerns. The position requires frequent interaction with customers and the ability to handle multiple service needs at once. Physical work includes moving around the store, using sewing and garment-care tools, performing fittings, and using point-of-sale terminals, computers, electronic devices, and phones. The employee must be able to lift or move up to 10 pounds.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sew to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to read and view items up close and at a distance.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, solve problems, and help resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet customer service standards and address customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify their condition before delivery.
Answer customer questions and provide product and service information.
Build customer relationships to support satisfaction and loyalty.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.