Seamstress

Davids Bridal•Knoxville, TN

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand as part of the store team. The role includes managing customer interactions and service flow, advising customers and stylists on gown fit and customization, promoting alteration services, and completing sewing, fittings, steaming, pressing, and garment care. Specialists inspect finished garments, maintain quality and pricing standards, support sales and store operations, and keep the alterations room organized. The position involves working throughout the store and alterations room, interacting with customers, and using sewing tools, computers, phones, and point-of-sale equipment. It requires physical activity such as standing, walking, reaching, bending, and lifting up to 10 pounds.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew, perform fittings, use point-of-sale terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized point-of-sale system.

Responsibilities

Welcome customers warmly in person, by phone, and through virtual chats; communicate clearly and adapt communication to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns, resolve service issues in accordance with company guidelines, and escalate or partner with leadership when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.