Seamstress

Davids Bridal•Fairview Heights, IL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, exemplify the David’s Bridal brand, and contribute to the store’s customer-service goals. The role involves advising customers on gown fit and customization, promoting alteration and personalization services, and assisting stylists with closing sales. The specialist manages alterations appointments and customer interactions, completes sewing and garment-care services, and inspects finished garments for quality before delivery. The role also includes supporting store operations, accurately processing transactions, maintaining merchandise standards, and keeping the alterations room clean and organized. The position requires frequent customer communication and use of store systems, POS terminals, computers, electronic devices, and phones. Physical duties include standing, walking, sitting, reaching, climbing stairs, bending, kneeling, and moving throughout the store. The employee must be able to lift or move up to 10 pounds and perform sewing and fittings with manual dexterity.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.
Ability to talk to and hear customers.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, adapting communication style and resolving conflicts as needed.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet customer service standards and address customers’ emotional and practical needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options.
Advise customers on gown fit and customization and assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information and build long-term customer relationships.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer service issues in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.