Seamstress

Davids Bridal•Greenville, NC

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role involves serving multiple customers, supporting sales through fit and customization consultations, and ensuring garments meet quality standards before customer delivery. The position also includes managing alterations appointments and pricing, performing sewing and garment care, supporting store operations and cash-wrap processes, and maintaining a clean, organized alterations room. Employees must meet the physical and dexterity demands of sewing, fittings, garment handling, and customer service.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the listed physical activities and use POS terminals, computers, electronic devices, and phones.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns, resolve issues in line with company guidelines, and escalate or partner with leadership when appropriate.
Explain alteration and personalization services and how alterations can perfect a dress for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify quality and pristine condition before delivery.
Respond promptly to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.