Seamstress

Davids Bridal•Roseville, CA

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. As members of the store team, they demonstrate the value and qualities of the David’s Bridal brand. The role combines garment alteration and fitting work with customer service, sales support, inventory tasks, and store operations. Specialists help customers understand alteration and personalization options, consult with customers and stylists about gown fit and customization, and ensure altered garments meet quality standards before delivery.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the described physical activities, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, and twisting.
Manual dexterity for sewing, fittings, POS use, counting money, steaming garments, computer use, and telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly and adapt to customer needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with the leadership team when appropriate.
Explain alteration and personalization services and consult with customers and stylists about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify they are in pristine condition before delivery.
Answer customer questions with product and service information and build customer relationships.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.