Seamstress

Davids Bridal•Tallahassee, FL

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and represent the David’s Bridal brand as members of the store team. The role involves assisting customers across in-person, phone, and virtual channels, supporting stylists with gown fit and customization, and delivering a high-quality customer experience. The Seamstress manages alterations, fittings, sewing, steaming, pressing, and spot cleaning; inspects garments to ensure they are in pristine condition before delivery; and maintains the alterations room, inventory processes, and company alteration-pricing standards. The role also supports sales and store operations, including customer appointments, cash wrap processes, and resolving service issues in accordance with company guidelines.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to use a computerized POS system and perform cash-handling and other store tasks.
Ability to lift and/or move up to 10 pounds.
Ability to perform the listed physical activities, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, or crawling, and moving throughout the store.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options, including how alterations can perfect a dress for an event.
Assist stylists in closing sales by consulting with customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before final delivery.
Respond to customer questions with product and service information and build long-term customer relationships.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing complies with company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and effectively in accordance with company guidelines.
Support cash wrap processes and accurately process transactions.
Keep the alterations room clean and well-organized.
Perform other duties and tasks assigned by store management.