Seamstress

Davids Bridal•Savannah, GA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise, support the store team, and represent the David’s Bridal brand. The role includes managing customer appointments and flow, advising customers on fit and customization, performing alterations and garment care, and ensuring garments meet quality standards before delivery.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform manual tasks such as counting money and steaming garments.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers in person, by phone, and through virtual chats with friendly enthusiasm; communicate clearly and adapt to customer needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by being prepared, welcoming, and responsive to customers’ practical and emotional needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists with closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties as assigned by store management.