Seamstress

Davids Bridal•Tyler, TX

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role includes sewing, fittings, steaming, pressing, and spot cleaning, as well as assisting stylists with gown fit and customization consultations. Specialists help deliver a five-star customer experience, maintain garment quality and store standards, and ensure the alterations room remains clean and organized.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sew to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, point-of-sale tasks, money handling, garment steaming, computer use, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers in person, by phone, and through virtual chats with friendly, clear, and adaptable communication.
Use store systems to manage customer flow and deliver a five-star customer experience while attending to multiple customers.
Address customer concerns, resolving issues within company guidelines and escalating or partnering with leadership when appropriate.
Explain and promote alteration services and personalization options, and consult with customers and stylists about gown fit and customization.
Greet and escort alterations customers to and from appointments.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
Respond promptly to customer questions and provide product and service information while building customer relationships and loyalty.
Maintain inventory processes, including special-order pickups, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Support cash-wrap processes and accurately process transactions.
Maintain store standards, dress-code compliance, and a clean, well-organized alterations room.
Perform other duties and tasks assigned by store management.