Seamstress

Davids Bridal•Fresno, CA

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand. The role works as part of the store team to support customers throughout their shopping and alterations experience, including advising on gown fit and customization. The position includes managing fittings and garment alterations, maintaining quality standards, promoting alteration and personalization services, supporting sales and store operations, and ensuring garments are in pristine condition for customer delivery. It also involves customer communication across in-person, phone, and virtual channels, resolving concerns, processing transactions, and keeping the alterations room clean and organized.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards as needed.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical activities described, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, handle phone calls, sew, and perform fittings.
Ability to see near and far, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt communication style to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns confidently and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build long-term customer relationships.
Process special-order pickups and maintain inventory standards for merchandise.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.