Seamstress

Davids Bridal•Memphis, TN

7d•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. As members of the store team, they demonstrate the David’s Bridal brand through friendly, knowledgeable service and technical expertise. They provide an exceptional customer experience while managing fittings, garment alterations, and related services.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to use POS terminals, handle money, steam garments, access computers, and make or receive telephone calls.
Ability to lift and/or move up to 10 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.
Ability to perform the physical activities described, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, twisting, and moving throughout the store.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers warmly in person, by phone, and through virtual chats; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns, resolve service issues in accordance with company guidelines, and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options, including how alterations can perfect a dress for an event.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory standards for merchandise.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.